Dedicated and results-driven Business Analyst with 13 years of diverse experience in identifying and solving complex business challenges. Proven ability to bridge the gap between business needs and technology solutions by leveraging data analysis, process improvement, and strategic planning.

Skills

TECHNICAL SKILLS Data Analysis (R, Python and Alteryx) Data Modeling (SSIS) Business Intelligence Tools MySQL (Workbench and Toad) Process Mapping (Signavio) Requirements Gathering UML (Unified Modeling Language) Excel - Advanced Microsoft Project Tableau Power BI Technical Writing Presentations (PPT) Metrics Design Reporting PROFESSIONAL SKILLS Teamwork Leadership Communication Networking Mentoring Coaching Presentation Interviewing and Recruitment Training

Work Experience

SENIOR BUSINESS ANALYST | EdTech Corp Inc., Seattle, WA | Jan 2017 - Present

• Conducted a comprehensive data analysis project, identifying cost-saving opportunities in procurement processes, resulting in a 15% reduction in annual procurement expenses, saving the company $1.2 million annually.
• Collaborated with cross-functional teams to define and document business requirements, contributing to a 10% decrease in project delivery time and a 20% increase in on-time project completions.
• Led the implementation of a business intelligence dashboard, providing real- time data insights to the executive team, resulting in a 30% improvement in decision-making accuracy.
• Managed a portfolio of complex projects, delivering a 25% increase in revenue and a 15% boost in customer satisfaction by aligning project outcomes with client needs.
• Developed and executed a data-driven sales forecasting model, which improved accuracy by 20%, leading to a 12% reduction in excess inventory and a $500,000 annual cost savings.

BUSINESS ANALYST | eCash Inc., Seattle, WA | Jul 2013 – Dec 2016

• Enhanced the efficiency of the sales department by identifying bottlenecks in the sales process, resulting in a 15% reduction in the sales cycle duration and a 10% increase in sales revenue.
• Conducted a thorough competitive analysis, identifying market trends and opportunities, which contributed to a 7% market share growth in the target segment.
• Implemented a cost-effective procurement strategy, reducing annual procurement costs by 12% while maintaining quality standards and supplier relationships.
• Led a team in the development of a customized CRM system, increasing customer engagement and improved lead conversion rates by 25%.
• Collaborated with the marketing department to optimize ad spend using data analytics, resulting in a 20% increase in the return on advertising investment (ROAI).
• Trained and coached summer interns, developing them into Business Analysts with hands-on experience in Analytics toolsets.

SENIOR BUSINESS ANALYST Jul 2011 – Jun 2013
EdTech Corp Inc., Seattle, WA
• Collaborated with a data science team to implement predictive analytics models for customer behavior, which resulted in a 20% increase in customer retention and an additional $1.5 million in annual revenue.
• Conducted an in-depth competitive analysis and market segmentation, contributing to a 15% expansion in market share and driving a 10% increase in revenue in the target segments.
• Led a cost optimization project within the procurement department, achieving a 12% reduction in annual procurement expenses while sustaining supplier relationships.
• Oversaw the development of a customized CRM system that streamlined sales processes and led to a 30% increase in customer engagement and a 20% improvement in lead conversion rates.
• Collaborated with the marketing team to develop data-driven ad campaigns, boosting the return on advertising investment (ROAI) by 25%.
BUSINESS ANALYST Mar 2010 - Jun 2011
DynamicTech, Seattle, WA
• Implemented a data-driven inventory management system, leading to a 20% reduction in excess inventory and cost savings of $500,000 annually.
• Conducted a process analysis of the sales department, leading to a 15% reduction in the sales cycle duration and a 10% increase in sales revenue.
• Collaborated on a data-driven customer segmentation project, contributing to a 10% increase in customer acquisition and a 25% increase in customer lifetime value.
• Designed and implemented a financial analysis tool for budget forecasting, resulting in a 20% improvement in budget accuracy.
• Developed and delivered comprehensive training programs, transforming interns into valuable contributors to the Business Analyst team.

BUSINESS ANALYST INTERN | Z Tech, Seattle, WA | Summer 2009
• Assisted in conducting market research and competitor analysis, providing valuable insights that contributed to a 10% increase in market share for a key product line.
• Collaborated with the data analytics team to develop data visualization dashboards, improving the efficiency of data-driven decision-making processes within the organization.

Additional Resources

Top Technical Skills to List on a Business Analyst Resume

Data Analysis Mastery

Demonstrate your proficiency in data analysis by incorporating skills in R, Python, and Alteryx on your resume. Showcase your ability to derive valuable insights from complex datasets.

Efficient Data Modeling

Include expertise in data modeling, particularly using tools like SSIS (SQL Server Integration Services). This skill highlights your capability to structure and organize data for optimal business intelligence.

Business Intelligence Tools Proficiency

Emphasize your familiarity with various Business Intelligence tools. Employers value analysts who can navigate platforms like Tableau and Power BI to extract actionable intelligence.

Database Management Skills

Highlight your proficiency in MySQL, utilizing tools such as Workbench and Toad. Showcase your ability to manage and manipulate databases effectively.

Process Mapping Expertise

Include skills in process mapping, using tools like Signavio. This demonstrates your capability to analyze and streamline business processes for improved efficiency.

Robust Requirements Gathering

Emphasize your expertise in gathering requirements, a crucial skill for a business analyst. Showcase your ability to understand and document project needs comprehensively.

UML Proficiency

Demonstrate your understanding of Unified Modeling Language (UML), a standardized modeling language in software engineering. This skill underscores your ability to communicate system architectures visually.

Advanced Excel Skills

Highlight your advanced Excel skills, showcasing your ability to manipulate and analyze data efficiently. Employers appreciate analysts who can harness the full potential of spreadsheet tools.

Project Management with Microsoft Project

If you possess project management skills, include expertise in Microsoft Project. This demonstrates your ability to plan, execute, and monitor projects effectively.

Visual Presentation Skills

Highlight your proficiency in creating impactful presentations using tools like Microsoft PowerPoint (PPT). This showcases your ability to communicate complex information visually.

Metrics Design and Reporting

Demonstrate your ability to design meaningful metrics and generate insightful reports. This skill showcases your commitment to delivering actionable insights to stakeholders.

Technical Writing Skills

Emphasize your capability in technical writing, underlining your ability to articulate complex technical concepts in a clear and concise manner.

By incorporating these technical skills into your resume, you not only demonstrate your expertise but also stand out as a well-rounded business analyst ready to contribute value to your potential employer.

Top Soft Skills to include on a Business Analyst Resume

Effective Communication

Highlight your ability to convey complex ideas clearly and succinctly. Effective communication is crucial for bridging the gap between technical and non-technical stakeholders.

Problem-Solving Aptitude

Showcase your problem-solving skills, demonstrating your ability to analyze situations, identify challenges, and propose effective solutions. Employers value analysts who can navigate complex issues.

Adaptability

Emphasize your flexibility and adaptability to changing project requirements or business needs. Business analysts often work in dynamic environments, requiring the ability to adjust quickly.

Collaborative Team Player

Highlight your capacity to work collaboratively within a team. Business analysts often collaborate with various departments, and being a team player is essential for project success.

Critical Thinking

Showcase your critical thinking skills, emphasizing your ability to evaluate information, assess its relevance, and make informed decisions. This skill is vital for effective problem-solving.

Attention to Detail

Demonstrate your keen attention to detail, crucial for ensuring accuracy in data analysis and documentation. Employers value analysts who can produce high-quality work.

Time Management

Highlight your ability to manage time efficiently, ensuring timely completion of tasks and meeting project deadlines. Time management is crucial for balancing various responsibilities.

Analytical Thinking

Emphasize your analytical thinking skills, showcasing your ability to interpret data, identify trends, and draw meaningful conclusions. Employers seek analysts who can derive valuable insights.

Client-Focused Approach

Highlight your client-focused mindset, emphasizing your commitment to understanding and meeting client needs. This is crucial for delivering solutions aligned with business goals.

Leadership Skills

If applicable, showcase your leadership skills, particularly if you've led teams or initiatives. Leadership qualities can set you apart as a candidate capable of driving results.

Negotiation Skills

Emphasize your negotiation skills, demonstrating your ability to navigate conflicting interests and arrive at mutually beneficial solutions. Negotiation is often integral to project success.

Continuous Learning

Show your commitment to continuous learning and professional development. Business analysts should stay updated on industry trends and new technologies.

By showcasing these soft skills on your resume, you present yourself as a well-rounded business analyst capable of not only handling technical aspects but also excelling in interpersonal and collaborative aspects of the role.